Terms of Service
Terms, conditions, subscription billing, electronic fulfillment, and acceptable use governing the ProductEcho Cloud Service (Brand: ProductEcho).
Agentic Tool Calls
You are responsible for all MCP tool calls, database migrations, and deployments initiated by AI agents connected to your account.
100% Code Ownership
You retain complete intellectual property ownership over all application code, database schemas, and data deployed on ProductEcho.
Instant Digital Delivery
SaaS infrastructure, compute allocations, and database resources are provisioned electronically immediately upon payment.
7-Day Money-Back
First-time paid plan subscribers enjoy a full 7-day money-back guarantee. Cancel anytime via email to admin@productecho.com.
1.Acceptance of Terms & Brand Identity
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and the ProductEcho Cloud Service (Brand: ProductEcho, "we", "us", or "our").
By creating a ProductEcho account, accessing our cloud dashboard at app.productecho.com, installing our Model Context Protocol (MCP) server, or making a payment for cloud infrastructure subscriptions, you explicitly agree to be bound by these Terms and our Privacy Policy.
If you are agreeing to these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have full legal authority to bind that entity to these Terms.
2.Service Description & Electronic Delivery Policy
Service Description: ProductEcho Cloud Service is an automated cloud application runtime platform providing instant PostgreSQL database provisioning, container orchestration, SSL/TLS certificate management, custom domains, and AI agent execution via Model Context Protocol (MCP).
Electronic Fulfillment & Delivery Timeline: ProductEcho Cloud Service is delivered exclusively as an electronic, digital Software-as-a-Service (SaaS) solution. No physical goods, hardware, or postal shipping are involved. Upon successful transaction authorization and receipt of payment confirmation from our payment gateway, your subscription tier, compute allocations, managed database access, and included infrastructure credits are provisioned and activated electronically in real-time.
Transaction Receipts & Invoices: An electronic invoice and payment confirmation receipt containing your transaction reference ID, plan details, and applicable taxes are sent automatically to your registered account email immediately following checkout.
Agentic AI Tool Execution Notice:
When you connect the ProductEcho Cloud Service to an AI assistant (such as Claude, Cursor, or ChatGPT) via Model Context Protocol, the AI agent acts under your explicit authorization. Any infrastructure provisioned, code executed, or database modified via MCP tool calls is deemed to be performed directly by you.
3.Subscription Plans, Pricing & Recurring Billing Terms
Pricing & Currencies: All plan prices are stated in United States Dollars (USD) or the localized checkout currency displayed during transaction initiation. Unless explicitly stated otherwise, listed prices are exclusive of statutory taxes (such as VAT, GST, or sales tax), which are calculated at checkout based on your billing jurisdiction where legally required.
Recurring Subscription Billing: Paid plans (such as the Pro Plan on 30-day, 90-day, 180-day, or 360-day billing tenures) and included infrastructure credits (e.g., $7 on 30 days, $21 on 90 days, $42 on 180 days, $84 on 360 days) are billed on a recurring prepaid basis. Subscriptions automatically renew at the expiration of each billing period for an equivalent tenure unless a cancellation request is submitted prior to the renewal date.
Payment Gateway Authorization: Payments are processed via authorized, PCI-DSS Level 1 compliant payment gateway providers (including Stripe, Razorpay, or similar tier-1 processors). By providing a payment method, you authorize ProductEcho Cloud Service and our payment gateways to charge the recurring subscription fee, applicable taxes, and any approved metered usage overages.
4. Cancellation Policy
Cancellation Always Done via Email: To cancel your recurring subscription and prevent future renewal charges, cancellation is always handled by submitting a written request directly to:
Cancellation Email: admin@productecho.com
Please send the cancellation notice from your registered account email, mentioning your account identifier or workspace name.
Effective Date of Cancellation: Cancellation takes effect at the end of your current prepaid billing cycle (30, 90, 180, or 360 days). You will continue to have unrestricted access to your paid resources, databases, and quotas until that period expires. No future automatic renewal charges will occur.
Processing SLA & Zero Penalties: Our billing desk acknowledges and confirms all cancellation requests within 24 to 48 business hours. We impose no cancellation penalties, early termination fees, or administrative charges.
5.Refund & Money-Back Policy
ProductEcho Cloud Service is dedicated to customer satisfaction and transparent billing. Our refund terms are structured as follows:
7-Day Money-Back Guarantee (First-Time Paid Subscribers)
If you are a first-time subscriber to a paid ProductEcho plan and find that our platform does not meet your technical expectations or encounters platform incompatibilities that our engineering team cannot resolve, you are entitled to a full 100% refund of your initial subscription fee if requested within 7 calendar days of your initial payment date.
Service Outages & SLA Downtime Compensation
In the event that ProductEcho Cloud Service fails to achieve our 99.9% uptime service level target during your active billing cycle, you may request service credits or a pro-rated refund for the affected downtime period upon verification by our infrastructure operations team.
Billing Errors & Duplicate Transactions
If you experience an erroneous duplicate charge due to gateway connectivity latency or network retries, notify us within 30 days and we will immediately issue a 100% refund for the duplicate transaction.
Non-Refundable Scenarios: Refunds are not provided for: (i) metered compute, storage, or egress resources actually consumed during production deployment; (ii) accounts suspended or terminated for violations of our Acceptable Use Policy (e.g., malware, DDoS, cryptomining); or (iii) refund requests submitted after the 7-day initial guarantee window has elapsed.
How to Request a Refund: Submit your request via email to admin@productecho.com from your registered account email. Include your account identifier, payment gateway invoice or transaction ID, and a brief explanation of your request.
Refund Processing & Settlement Timeline: Refund requests are reviewed and evaluated within 2 business days. Once approved, the refund is initiated immediately with our payment gateway. Funds are credited directly back to your original payment method (credit/debit card, bank account, or digital wallet) and typically appear on your statement within 5 to 7 business days, depending on your financial institution.
6.Dispute Resolution, Chargebacks & Grievance Redressal
Commitment to Amicable Resolution: At ProductEcho, we prioritize swift, transparent customer dispute resolution. If you believe a billing error has occurred or have questions regarding a transaction, we strongly urge you to contact us first at admin@productecho.com. We commit to acknowledging all billing queries within 24 to 48 business hours and resolving legitimate disputes promptly.
Chargeback Policy: Initiating an unnotified bank chargeback or payment gateway dispute may result in an automated temporary hold on your workspace, active database instances, and custom domains while the payment processor conducts its formal review. Contacting our billing desk directly allows for immediate investigation and fast resolution without service interruption.
Governing Law & Jurisdiction: These Terms and any dispute or claim arising out of or in connection with the ProductEcho Cloud Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any choice or conflict of law provision.
7. Acceptable Use Policy (AUP)
You agree not to use ProductEcho Cloud Service infrastructure for any prohibited activities, including but not limited to:
8.Intellectual Property & 100% Code Ownership
You retain 100% ownership of all source code, software artifacts, database schemas, and customer data deployed to your ProductEcho Cloud Service runtimes. ProductEcho claims no ownership rights over your software or AI-generated applications.
ProductEcho retains all right, title, and interest in and to our core cloud platform, underlying container orchestration technology, dashboard user interface, and MCP server implementations.
9.Uptime Target & Service Availability
ProductEcho Cloud Service targets 99.9% uptime for production container runtimes and managed PostgreSQL database clusters. Planned maintenance windows will be communicated in advance whenever feasible.
10. Limitation of Liability
To the maximum extent permitted by law, ProductEcho Cloud Service and its affiliates, officers, directors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or application downtime resulting from your use of or inability to use our cloud services.
11.Legal, Billing & Grievance Contacts
For questions concerning these Terms, subscription billing, payment gateway transactions, refund requests, or formal legal notices, please contact our team:
Turnaround SLA: Customer and billing inquiries acknowledged within 24–48 business hours.